FAQ

How Do I Place An Order?

  • Please add desired items to the cart.

  • Review shopping cart. ...

  • Proceed to Checkout. ...

  • Enter a billing & shipping address ( if different)

  • Payment Information. ...

  • Select Delivery (Domestic orders have 2 options/all international orders will be sent via tracking only)

  • If you have voucher or coupon , you can use it.

  • Pay with preffered option- Paypal or  credit /debit cards

 

Payment and Shipping

 

We accept PayPal, all credit & debit cards. Pickup option is available in Liverpool (UK) only and must be pre-arranged. Item has to be paid online and please send us a message to organise pickup. Due to COVID-19 and  government rules  please message us before collection,

 

We ship all orders by Royal Mail (within UK) and Royal Mail  International Signed/Tracked service to overseas destinations up to 2kg. It is fully insured up to the value of your order and will come either tracking / signature - or both.

All international orders over 2kg will be sent via DHL/DHL express Please feel free to message us if you have any queries before you place your order..

VAT/ TAX

Starting from 1st of July 2021, EU customers will have to pay taxes on all purchases . Buyers will pay tax arrival into their respective countries as Wings400 is not VAT registered and hence we do not charge or collect VAT. It's buyers duty to pay local taxes and charges when receiving items. 

If you reject paying tax and goods are returned, we wont  refund the shipping charges paid and return shipping charges will be  deducted from the final amount.

Please drop us an email or message if you have any queries .

Returns & Refunds

 

Our main goal is to ensure that all our customers are completely satisfied with the goods supplied by us. In case something is wrong or should you wish to return the goods then we shall accept returns. Please email us and we will do our best to help you.
The following rules are set out for our returns policy and the different reasons that you may wish to return your order.
•    Model arrived damaged - Please contact us within 48 hrs/ 2 days of receipt of the item via email
•    Wrong item received - please contact us within 72 hrs / 3 days of receipt of the item via email
•    Item not as described - please contact us within 72 hrs / 3 days of receipt of the item via email
NO RETURNS ACCEPTED IF YOU CHANGE YOUR MIND , ONLY ABOVE 3 OPTIONS ARE CONSIDERED FOR RETURNS.
All returns must be returned to us by the customer via a tracked service within 7 days(UK) /10 days International customers of informing us .

 

Privacy Policy

 

We are committed to safeguarding the privacy of our website visitors and users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
We use cookies on our website. As these cookies are not strictly necessary for the provision of our services, we will ask you to consent to our use of cookies when you first visit our website.
In this policy, "we", "us" and "our" refer to Wings400 Ltd
Your privacy is extremely important to us.

Who we are:
Our website address is www.wings400.com

 

What personal data we collect and why we collect it.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitors  IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.